Versand
We want your order to reach you as quickly and reliably as possible. Here's everything you need to know about how we ship.
Order processing
Orders are processed within 1–2 business days. Once your order ships, you'll receive a confirmation email with a tracking link. Please note that tracking can take 1–2 business days to update after your order is placed.
Free shipping
We offer free standard shipping on all orders, worldwide.
Estimated delivery times
After processing, estimated delivery times are:
- United States: 7–12 business days
- UK, Canada, Australia, New Zealand & Europe: 8–14 business days
- Rest of the world: 10–18 business days
These are estimates, not guarantees. Delivery times can be affected by customs, weather, holidays, and carrier delays outside of our control.
Tracking your order
Every order ships with tracking. You can follow your package any time using the link in your shipping email or on our Track Your Order page.
Customs & import duties
For most destinations, applicable taxes are calculated at checkout. In some countries, local customs may charge additional import duties or fees on delivery. These are set by your local authorities and are the responsibility of the customer.
Wrong or incomplete addresses
Please double-check your shipping address at checkout. We can't be held responsible for packages delayed or lost due to an incorrect or incomplete address. If you spot a mistake, contact us within 24 hours and we'll do our best to correct it before your order ships.
Lost or delayed packages
If your order hasn't arrived within the estimated window, reach out to us at support@neonvext.com and we'll investigate right away and make it right.
Questions?
We're here 7 days a week and reply within 24 hours. Contact us any time at support@neonvext.com.