Widerrufsrecht

We stand behind every order. If something isn't right, we'll make it right. Here's how our returns and refunds work.

30-day returns

You have 30 days from the date of delivery to request a return. To be eligible, items must be unused, in their original condition, and in the original packaging. To start a return, just email us at support@neonvext.com with your order number and we'll guide you through it.

Damaged or defective items

If your order arrives damaged, defective, or not as described, contact us within 30 days of delivery with a photo of the issue. Once confirmed, we'll send a free replacement or issue a full refund — your choice. You won't pay a cent extra.

Return shipping

If a return is due to our error (a wrong, damaged, or defective item), we cover the return shipping. For change-of-mind returns, the customer is responsible for return shipping costs. We'll send you the return address once your request is approved — please don't send items back before contacting us.

Refunds

Once we receive and inspect your return, we'll email you to confirm. Approved refunds are issued to your original payment method within 5–10 business days. Depending on your bank or card provider, it may take a few extra days for the funds to appear.

Changes & cancellations

Need to change or cancel an order? Contact us as soon as possible, ideally within 24 hours of placing it. Once an order has entered processing we may not be able to modify or cancel it, but we'll always do our best.

Non-returnable situations

Our guarantee is here to protect genuine customers. It is not intended for price matching, promotion arbitrage, or returning and repurchasing the same item to access a later discount. We reserve the right to decline returns that appear to misuse this policy.

Need help?

We reply within 24 hours, 7 days a week. Email us at support@neonvext.com and we'll take care of you.