Frequently Asked Questions
Shipping & Delivery
Do you ship internationally?
Yes — we ship to customers in over 100 countries. Just make sure your shipping details are entered correctly at checkout so nothing gets held up.
How long will my order take to arrive?
Orders are processed within 1–2 business days. Once shipped, estimated delivery times are:
- United States: 7–12 business days
- UK, Canada, Australia, New Zealand & Europe: 8–14 business days
- Rest of the world: 10–18 business days
You'll receive a tracking link by email once your order is on its way.
Where is my order shipped from?
We work with vetted manufacturing and fulfillment partners in several countries, including the US and overseas. This lets us keep quality high and prices fair by shipping each order from the location that gets it to you most efficiently.
How do I track my order?
Tracking information becomes available 1–2 business days after you order and is sent to your email. You can also check your status any time on our Track Your Order page.
My order hasn't arrived and I think it's lost — what should I do?
If your order goes past the estimated delivery window, reach out to us and we'll track it down and make it right.
What happens if no one is home when my package arrives?
Carriers will typically leave the package at your door or mailbox, or drop a collection slip so you can pick it up. Anyone at the delivery address can receive the package on your behalf.
Orders & Changes
I need to change or cancel my order — can you help?
If you need to edit or cancel, contact us as soon as possible (ideally within 24 hours of ordering). We move fast to get orders out, so once an order has been processed we may not be able to change or cancel it.
I placed an order but didn't get a confirmation email. What's going on?
First, double-check that your email was entered correctly at checkout, then look in your spam or promotions folder. If you still can't find it, contact us and we'll resend it.
Payments & Security
Which payment methods do you accept?
We accept Visa, Mastercard, American Express, Discover, PayPal, Shop Pay, Apple Pay, and Google Pay.
Is it safe to buy from your site?
Yes. Checkout is fully encrypted with industry-standard SSL, and all payments are securely processed through Shopify, one of the most trusted platforms in e-commerce. We never see or store your full card details.
Are taxes included in the price?
Any applicable taxes are calculated automatically at checkout based on your location, so you'll always see the full amount before you pay.
Returns & Warranty
What's your return policy?
We offer a 30-day return window from the date of delivery. If your order isn't right, contact us and we'll walk you through it. See our full Refund Policy for details.
My item arrived damaged or defective. What do I do?
We're sorry — that shouldn't happen. Contact us within 30 days of delivery with a photo of the issue and we'll sort out a replacement or a full refund right away.
About Our Toys
How do you choose what to sell?
Every product has to earn its spot. We test everything in real play — drops, crashes, and hours of hands-on use — and only stock the ones that keep running. If we wouldn't hand it to our own kids, it doesn't make the lineup.
Still need help?
We respond to all messages within 24 hours, 7 days a week. Head to our Contact Us page and we'll take care of you.